How I Resisted a Media Virus

10 05 2013

berger.rThe new book, Contagious: Why Things Catch On, covers one of my favorite topics – how ideas spread through word-of-mouth. Its author, Jonah Berger is marketing professor with considerable chops, and I’ve listened to him on numerous podcasts, read articles he’s written, and interviews he’s given. I’ve gone to his site and looked at the extra material he’s collected to go with the book. I’ve even downloaded a sample of the book from Amazon to my Kindle, and found it extremely engaging.

I really want to read the book. But…I simply can’t bring myself to plop down the money to buy it.

I’ve been tempted over and over, and somehow I’ve managed to resist the temptation. First, there is the magnitude of the marketing campaign – Berger seems to be hitting me from every direction and in every possible way. Normally,I would consider that to be a positive, especially when it comes to books about marketing. But in this case, the standards are different. A book about how to use word-of-mouth should use word-of-mouth as a major part of it’s marketing.

Instead, the overwhelming and slick campaign feels more like a hard sell, and my natural defenses against that are coming to the surface. I can practically feel myself not wanting to reward the campaign by contributing financially to its success.

Second, I’m less than 100% convinced by the premise of the book. The samples I’ve read so far give me a good overview of the approach Berger is using. He identifies six specific reasons why information spreads. In his media appearances and articles I’ve been exposed to, he talks a great deal about social capital. That idea is very strong and useful. No arguments about that one.

But he also refers to another way things spread, which he calls “triggers,” and uses it to explain the runaway success of Rebecca Black’s song “Friday.” This is where I feel let down. According to Berger, the reason the song hit it big, and then got even bigger, was because of the name. Every Friday, people would be reminded about the song and views on YouTube would spike.

It may be true that people would look for the song on Friday more than any other day, but it hardly explains why people ever bothered to look for it in the first place. Perhaps the book chapter gives a more detailed explanation of how a song so reviled became so popular. After all, there are so many songs uploaded to YouTube every day. How did this one song break out? But I suspect that if that information were part of the book, it would have been at least alluded to in the article as well.

That’s not to say that book isn’t worth reading. In fact, I’m ready to consume almost any media that involves Berger discussing the book’s contents. I’m even looking up the academic papers he’s written that serve as the scientific basis for the book. But I don’t want to feel like a sucker. And there is something about the way the book is coming across the makes me worried that that’s exactly how I’ll feel if I purchase the book.

And even though the book is Contagious, that’s enough for me to keep the virus at bay. I know I don’t fall into the majority on this one. The book is still on the New York Times best-seller list, more than two months after its publication.

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NATO Plans New Attack on the Taliban – On YouTube

21 10 2007

It took a while, but the coin finally dropped. Even the ultra-conservative NATO has realized that the battle for hearts and minds is in the social media. The Toronto Star reports that NATO is making a sharp policy shift and declassifying video long considered too risky to make public and preparing to put it on YouTube.

Addressing a Copenhagen gathering of insider delegates, including a sizeable contingent from Canada,  Secretary General Jaap de Hoop Scheffer said NATO is “frankly in the Stone Age” when it comes to many aspects of public diplomacy.

“When there is an incident in Afghanistan, the Taliban are quick to say there have been high numbers of civilian casualties. The wires pick it up, then the TV stations, then the Web,” Scheffer said. But by the time NATO has investigated, checked the results and passed the information through its approval system, “our response comes days later – if we are lucky. By that time, we have totally lost the media battle.”

The issues will be picked up again in a meeting next month in the Netherlands.

“The Taliban is making videos every day and NATO is not on TV,” Senior NATO spokesperson James Appathurai told the Star. “The Taliban has websites. We don’t have websites, certainly not an effective Afghan website.

Sources say NATO will put new emphasis on Web videos, including the declassification of images previously thought too sensitive to publicize, and place a premium on fleet-footed communication, possibly using rapid-reaction teams to mobilize when Taliban-conceived falsehoods hit the press.

“This is a turning point because now there is consensus that NATO needs to do much, much better at communication, first and foremost with video,” said Appathurai.

“We need to be on YouTube.”